EOC Week 3

Great Customer Service Experience
Personally, there has never been a time where I have walked out of a store, hotel, or restaurant and said “wow that was great customer service!” But I can honestly say that when I worked at Louis Vuitton I saw some of the best customer service given that I’ve ever seen. That’s actually what our store was designed for is customer service, there were VIP rooms on every floor and we stocked champagne and water for our clients.
When you walk into the store you are greeted by the first Sales Associate that you encounter, instead of immediately jumping on your back the associates let you roam the store and see if anything catches your eye. Not too long after you are again approached by a Sales Associate and asked if there’s anything you need help with or are trying to find. The one problem that the majority of people have with luxury retailers is that they are constantly being hounded and are treated as if they are trying to steal something, at Louis Vuitton they recognize that and try to make it completely opposite. The Sales Associates are trained to approach in a friendly and kind way in order to let the customer know they are only there for help, not to force and not to scare away. As the associate engages in conversation with the client they are constantly trying to make the customer feel more and more at home while at the same time getting a feel for what the customer’s needs and wants are. The VIP rooms are obviously a favorite of the associates to get the client very comfortable and relaxed and to take the chance to teach the customer more about the brand and show them bags that aren’t on the floor and hopefully even establish a long-term relationship with the client.