EOC Week 3

Great Customer Service Experience
Personally, there has never been a time where I have walked out of a store, hotel, or restaurant and said “wow that was great customer service!” But I can honestly say that when I worked at Louis Vuitton I saw some of the best customer service given that I’ve ever seen. That’s actually what our store was designed for is customer service, there were VIP rooms on every floor and we stocked champagne and water for our clients.
When you walk into the store you are greeted by the first Sales Associate that you encounter, instead of immediately jumping on your back the associates let you roam the store and see if anything catches your eye. Not too long after you are again approached by a Sales Associate and asked if there’s anything you need help with or are trying to find. The one problem that the majority of people have with luxury retailers is that they are constantly being hounded and are treated as if they are trying to steal something, at Louis Vuitton they recognize that and try to make it completely opposite. The Sales Associates are trained to approach in a friendly and kind way in order to let the customer know they are only there for help, not to force and not to scare away. As the associate engages in conversation with the client they are constantly trying to make the customer feel more and more at home while at the same time getting a feel for what the customer’s needs and wants are. The VIP rooms are obviously a favorite of the associates to get the client very comfortable and relaxed and to take the chance to teach the customer more about the brand and show them bags that aren’t on the floor and hopefully even establish a long-term relationship with the client.

EOC Week 2 - My Demograph

The book describes my generation as impatient, opinionated, “street smart”, time managers, and inquisitive among other things. Personally, I agree with this completely if you look back at how people my age grew up oppose to the “X’ers” and Baby Boomers you can split a line down the middle. Personally, I’m not afraid to speak my mind and give my opinion because I believe it matters. As a child, I watched my mother transform into a very independent and strong woman with no fears, which she instilled in my brother, sisters, and I. She also taught us to learn from books and my teachers while at the same time listening to the streets and always staying insightful. I was always told to be at least 15 minutes early before any appointment which meant that I needed at least an hour to get there and at least an hour to get ready. As I grew up, I realized that if I never stop asking questions then there’s a limitless amount of information that I can learn. Also, as more immigrants continue to come into the states and more children are being born the competition for a good career continues to get heated. Which means more and more people will be forced to live in poverty and in the ghetto, forcing them to learn the streets.

EOC Week 2 - Favorite Fast Food

My favorite fast food restaurant was Mcdonald’s when I was a kid, I loved the chicken mcnuggets! As an adult, I realize that they do an excellent job at making a “trip to Micky Dee’s” a true experience and not just a run to pick up some dinner. No matter which location it was as a kid just knowing that I was going there was so exciting, what child wouldn’t want to go to a place where there are slides, a jumper, and a jungle along with delicious food and a toy? http://www.mcdonalds.com/usa/kids/newchoices.html

My Voice

As a Fashion Merchandiser & Stylist I pride myself on being unique among many others in the industry. With a strong knowledge and knack for business teamed with a keen sense of enduring style I believe I can make myself an asset to any company I work with. I am continuing to further and hone my skills in fashion by pursuing a degree in Fashion Merchandising & Management in Las Vegas, I plan on traveling and establishes myself in major fashion cities in the country such as Los Angeles, Miami, and New York. I have worked with companies such as Louis Vuitton, Pixi by Petra Beauty, and French Connection as a merchandiser in order to boost sales. I have been working with a model styling her on basic amateur fashion shoots in order to show my skill in styling and to build a portfolio. My ultimate goal is to establish and grow my own styling & merchandising company, working from editorial spreads to celebrities and luxury retailers to trendy boutiques.